Privacy

When you order: your name, email address, and shipping address, entered at checkout. We use your address to work out shipping and sales tax, and to produce and ship your order.

When you ask to be notified about a peak that is not yet available: your email address, and which mountain you asked about.

When you request a custom model: your email address, the mountain or place you have in mind, the size and finish you chose, and any note you add.

When you email us: whatever you choose to put in the message.

We do not have customer accounts, and we do not ask for anything we do not need to fulfil an order.

Payments are handled by Stripe. You enter your card details into Stripe's own secure payment form, and they go directly to Stripe: they never reach our servers and we never see them. If you choose to save your details with Link, Stripe's faster-checkout service, Stripe keeps them. Stripe processes all of this under its own privacy policy.

Only the services needed to take an order and get it to you: Stripe for payment and sales tax; Shippo, our shipping software, which receives your ZIP code to quote shipping at checkout and your full address when we buy the shipping label; Resend for the emails we send about your order; Vercel, which hosts this site; and the carrier that delivers the parcel.

We do not sell your data, and we do not share it for advertising.

This site sets no advertising or analytics cookies. To see which pages people visit and how they found us, we use Vercel Web Analytics, which counts visits without cookies. It records the page, the site that referred you, and general details such as country, browser and device type. It does not collect your name or email, and it does not follow you across other websites.

Your basket is kept in your own browser's local storage so it survives a page reload; it never reaches us until you check out, and clearing your browser data removes it.

Stripe sets its own cookies when its payment form loads, as part of taking payment and preventing fraud.

Order records are kept as long as we need them for accounting and tax purposes. Notify-me emails are kept until the peak launches or you ask us to remove you, whichever comes first.

Email hello@terrain-3d.com to ask what we hold about you, to correct it, or to have it deleted. Depending on where you live you may have a legal right to these; we will honor the request either way.

Questions or complaints go to the same address. We are based in North Carolina, United States.