- How long does an order take?
- Every model is printed to order, so allow 3 to 7 business days for production before it ships. Larger sizes and multi-color models sit at the longer end of that range.
- What are the models made of?
- The relief is printed in matte PLA, a plant-based plastic, and mounted to a solid wood base. PLA holds fine surface detail well and gives a soft, non-glossy finish that reads more like stone than plastic.
- What is the difference between the color options?
- Gray and White are single-color prints. They read as sculptural and suit a minimal shelf. Multicolor prints use several filaments in one piece, colored from real satellite imagery so the piece looks like the actual mountain rather than a stylized map. Multicolor takes longer to print and uses more material, which is why it costs more.
- What size should I get?
- 10 x 10 cm sits comfortably on a desk or a narrow shelf. 15 x 15 cm is the most popular size and reads well on a bookshelf or mantel. 20 x 20 cm shows the most terrain detail.
- Are the models geographically accurate?
- Yes. Each model is generated from real digital elevation data rather than sculpted by hand, so ridges, valleys, and summits sit where they do in the real world. Vertical scale is sometimes exaggerated slightly so the terrain reads clearly at a small size.
- Can you make a mountain or landmark that is not listed?
- Often, yes. Elevation data quality varies by region, so we cannot promise every one — tell us what you have in mind through the custom request form and we will tell you what is possible.
- Can I order this as a gift?
- Yes. Packaging is simple and undecorated, with no price shown on the box or the packing slip, so it already looks intentional. If you would like to include a note, email us within a day or two of ordering and we will add it before production starts.
- What is your return policy?
- Because every model is made to order, we do not accept returns on custom builds. If a piece arrives damaged, send us a photo within 14 days of delivery and we will replace it.